The Tie Dyed Shop will gladly accept returned items for exchange or refund for 30 days after the order is received by the customer. After the 30-day time period has elapsed, a store credit will be issued. No returns are accepted after 60 days. Please clearly write your order number on the outside of your package when making a return.
To receive a full refund, merchandise must be returned in like-new condition with no damage (this includes smoke damage or items covered in pet hair). We cannot exchange merchandise that has been washed or worn.
The Tie Dyed Shop reserves the right to charge a restocking fee of up to 15% for all volume orders of over 10 pieces that are returned due to the customer simply changing their mind.
Custom orders are non-refundable. This includes all custom dye work, as well as all screen printed and embroidered items.
Please send all exchanges to The Tie Dyed Shop - Returns, 188 Sunny Brook Terrace, Newnan, GA 30265. Please include a copy of your original invoice or a note with the name the order was placed in and whether you would like a refund or an exchange.
IMPORTANT: Do not return with signature required! We spend most of the day in the warehouse processing orders, so no one is typically available at the office to sign for a package. We do, however, encourage you to send your package with tracking.
Refunds will be issued based upon the method of payment. Refunds for check purchases will have a 10 business day waiting period before a cash refund.
Gift Certificates are non-refundable and not redeemable for cash.
Shipping charges are non-refundable. The only exception to this is if we send the wrong item or if a defective item was shipped. There are no other exceptions to this policy.
In all cases, please feel free to email or call us first explaining the problem.
